Privacy Policy

Last updated: 24 March 2026
Business name: VelcroDog
Website: https://velcrodog.com.au

Location: Australia

1. Introduction

VelcroDog (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

By using our website, you agree to the terms outlined below.

2. Information We Collect

We may collect the following types of information:

✅ Personal Information

Collected when you purchase, subscribe, or contact us:

• Name

• Email address

• Billing address

• Shipping address

• Phone number

• Payment details (processed securely via third‑party payment providers)

✅ Device & Usage Information

Automatically collected:

• IP address

• Browser type

• Cookies and tracking data

• Pages viewed and actions taken on our site

✅ Order Information

Details of products purchased, order history, and customer support interactions.

3. How We Collect Information

We collect personal information when you:

• Place an order

• Create an account

• Sign up to our newsletter

• Contact us for customer support

• Interact with our website through cookies and analytics tools

4. How We Use Your Information

We use your information to:

✅ Fulfil Orders

• Process payments

• Arrange shipping

• Provide invoices/confirmations

✅ Improve Customer Experience

• Personalise your browsing experience

• Improve website performance

• Analyse usage patterns

✅ Marketing & Communication

• Send product updates

• Respond to enquiries

• Provide exclusive offers (only if you opt‑in)

You may unsubscribe from marketing at any time.

5. Sharing Your Information

We only share your information with trusted third‑party partners necessary for running our business, including:

• Shopify (e‑commerce platform)

• Payment gateways (Shopify Payments, PayPal, etc.)

• Email marketing tools (if subscribed)

• Logistics & shipping partners

• Print providers (if using Printify or similar services)

These third parties are required to protect your information and use it only for services they provide to us.

We do not sell your personal information.

6. Cookies & Tracking Technologies

Our website uses cookies to:

• Improve website functionality

• Remember your cart

• Analyse traffic and behaviour

• Deliver personalised content

You can manage or disable cookies through your browser settings.

7. Data Storage & Security

We take reasonable steps to protect your information including:

• Secure servers

• Shopify’s built-in PCI compliance

• Encrypted payment processing

• Access restrictions

However, no method of transmission online is 100% secure. You submit data at your own risk.

8. Your Rights (Australia)

You have the right to:

• Access your personal information

• Request corrections

• Request deletion (where legally allowed)

• Opt-out of marketing communications

To request changes, contact us at:
📧 info@velcrodog.com.au

9. International Data Transfers

Because we use Shopify and other third‑party apps, your data may be stored or processed outside Australia. All providers we use maintain industry-standard security protections.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last Updated” date.

11. Contact Us

If you have questions about this Privacy Policy, or wish to request access or correction, contact:

VelcroDog
📧 Email: info@velcrodog.com.au
🌐 Website: https://velcrodog.com.au
📍 Australia